I am often asked, “What’s the key to success?” Being a top notch professional always comes first, but running a close second is having a key employee who is friendly, efficient and capable of performing a multitude of duties in the practice. Most practices employ at least one person in addition to the owner and […]
If you could be granted just one wish what would it be? My one wish would definitely be for more hours in every day. Regardless of how early I rise or how late I stay up, there are never enough hours in the day to accomplish what I want to accomplish. I just can’t seem to […]
From everything I see and hear, it’s a tough time to find an employee. I have read that 50% of interviewees don’t even show up for their interview. My baby boomer guilt would never allow me to do that. Employee management is not something I enjoy or am comfortable with. To be honest, there are […]
In my last blog, I talked about how my husband sustained a sudden hearing loss. From the time David was a child, his ears tended to be his weak link. Whenever he got a cold, it turned into a full-blown ear infection so we, of course, thought his loss was temporary. However, after an extensive […]
The topic of scheduling popped up on the internet recently and it was obvious that there is a huge difference of opinion on the Ideal Schedule. I recall many times at the end of another busy work day and, even though I came into the office early and left late, I felt overwhelmed but didn’t […]
It was a tough week at PHS. Business has been a bit slower and we are working hard at trying to figure out why and then on top of this stress, I had a couple of long time patients call me to complain. I consider the complaints a BIG problem as I have always heard […]
Achieving the million dollar mark is no easy feat in this business, but it’s certainly possible. It really doesn’t take much to go from Fine to Fabulous if you focus on these key points: Help more patients The first and most important thing to focus on is to track and improve your Help Rate (% of […]
I like GOALS. I have always believed that goals help people reach their potential. If you don’t know where you are going, chances are you may actually get there. Are you happy with where your business is going? Are you happy with what you “take home” for all the work you do? If not, it’s time […]
Are you doing in house repairs? If you aren’t it is a good time to start. The first step to building a relationship with your patients is getting that all important facetime in your office. We schedule regular 6 month service visits for our patients that wear hearing aids. These visits are handled by our […]
I’ve attended several meetings recently and there is one common theme – people are worried about the future. There is so much chatter in the industry and fear that the legalization of OTCs will dramatically reduce the need for hearing healthcare services. Will OTCs replace us? Will hearing healthcare survive? If you review history, you’ll […]