IT'S BACK AND BETTER THAN EVER! October 17 & 18 in St. Joseph, Michigan. Sapphire Society Members register by July 31 and enjoy significant savings with this Early Bird Special! Tired of …
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Do you know what it costs when even One Call is Not converted into an appointment? I recently spoke with a colleague who was frustrated because the phone was ringing but her calendar wasn’t …
Continue Reading about Sapphire Society Members: Train your staff with this phone script. →
https://www.youtube.com/watch?v=OSrq4JVJi_Y Living in a world of instant gratification, it’s not easy today to delight a patient. Most people want their problems solved quickly and expeditiously. …
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My latest blog talks about the importance of providing exceptional service to your patients. One sure way to win the battle with third party providers and big box sellers is to focus on providing …
There are just never enough hours in a day. Can you relate? I only see patients a couple days a week and I have a large staff and I still get up at daybreak just to manage the day. When I browse …
Managing employees can be a very difficult and big job. When an employee doesn’t do what is expected of him or her, it’s tempting to blame the employee but the real problem often lies with the …
